Returns Policy

Made by Marc Candle Co.

CANCELLATION

If you wish to change or cancel an order please call us on 07708698663 or send an email to madebymarccandleco@gmail.com as soon as possible.

Please note, changes to orders are dependant on stock and cannot always be changed, therefore a cancellation and refund would be issued. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.

NON-FAULTY PRODUCTS

At the Made by Marc Candle Co., we want you to be happy with every purchase you make with us.


If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days.


Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please contact us via email to arrange this: madebymarccandleco@gmail.com

FAULTY PRODUCT

In accordance with your statutory rights, you may return products :

  • where there has been an error in the price or description of the product ordered or they are otherwise not as described; or

  • the product is faulty (i.e unsatisfactory quality or unfit for purpose).


You are entitled to a refund where the products are returned to us within 30 days of purchase.


After 30 days, you are entitled to a replacement product only.

If your goods are received as faulty or damaged once opened, please contact us by email: madebymarccandleco@gmail.com

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued

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